Refund and Returns Policy

7/16/22

When purchasing a product through Selfless Esteem, aka the Site, you agree to the payment of the purchase price listed on the Site for the Product (the ‘Purchase Price’).

Payment of the purchase price may be made through a Payment Gateway Provider called Stripe. In purchasing a product through the Site, you warrant and represent that you agree to be bound by the applicable Terms and Conditions, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Provider, Stripe.

Only damaged or defective items will be eligible for a refund. We may, at our sole discretion, refund the purchase price minus shipping costs within thirty (30) days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

When you purchase an item, you will be issued a receipt to confirm that the payment has been received, and we may record your purchase details for future use. To complete your return, we require this receipt or alternate proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Digital products
Any item that is returned more than 30 days after delivery
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Physical Products

Under our warranty for material defects and workmanship in the product, you are entitled to a replacement or refund for a major failure of the product and compensation for any other reasonably foreseeable loss or damage.

If you wish to make a warranty claim under this clause, you must provide your receipt or alternative proof of purchase and the description of material defects and workmanship in the product within thirty (30) days by sending written notice to Selfless Esteem, 4804 Laurel Canyon Blvd, #349, Valley Village, CA 91607 or by email at contact@ginaleggio.com.

Where the warrant claim is accepted, we may, at our sole discretion, either repair or replace any defective product or part thereof with a new or remanufactured equivalent at no charge to you for parts or labor.

You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the warranty claim.

The warranty claim shall be the sole and exclusive warranty granted by us and shall be the sole and exclusive remedy available to you in addition to other rights you have under a law in relation to the product to which this warranty relates.

All implied warranties, including the warranties of merchantability and fitness for use are limited to thirty (30) days.

Our warranty for material defects and workmanship in the product shall not apply to a product, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

Please do not send your purchase back to the manufacturer. If you wish to request a refund or a replacement, send the product to Selfless Esteem, 4804 Laurel Canyon Blvd, #349, Valley Village, CA 91607.

You will be responsible for paying for your own postage or shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Late or Missing Refunds

Please allow 10 business days for the funds to be transferred. If you haven’t received a refund yet, first check your bank account and/or credit card company; it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at contact@ginaleggio.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Problems with Delivery

You acknowledge and agree that we may use third party delivery companies and that we are not the provider of the delivery.

In the event that an item is lost or damaged in the course of the delivery, you shall contact the delivery service provider to request a refund or make a claim.

Digital Products

Due to the nature of digital content, all purchases of digital products, courses and memberships from our Site are final unless a refund is required under relevant consumer protection laws.